Shipping & Returns Information

Welcome to PowerHerbs!

 

We are dedicated to providing you with high-quality herbal remedies and a transparent, reliable customer experience. This policy outlines everything you need to know about our shipping, delivery, and returns process. Our goal is to ensure you feel confident and cared for every step of the way.

 

 

Shipping & Delivery

 

Order Processing

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We aim to process and dispatch all orders within 1-3 days (excluding public holidays). During high-volume periods, or if there is a delay with your product, dispatch may extend to 3-7 working days. We aim to inform you of any delay that goes out of the timescale.

 

UK Shipping is Royal Mail (Tracked 48), estimated timeframe 2-4 working days. Cost is calculated at check out. 

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Please note: All timeframes are estimates from the date of dispatch. Deliveries to remote areas like the Scottish Highlands, Islands, and Northern Ireland may take longer.

 

 

International Shipping

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We proudly ship our herbal remedies worldwide. International transit times are estimates and may be affected by customs processing in your country.

 

Customs, Duties, and Taxes

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The recipient is responsible for all customs fees, import duties, taxes, and other charges levied by the destination country. PowerHerbs has no control over these fees. Please check with your local customs office for information before placing an order and ensure the product is legally permitted in the country.

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Europe shipping (Tracked International) has estimated delivery of 5-10 working days. Cost calculated at checkout.

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North America shipping (Tracked International) has estimated delivery of 7-15 working days.Cost calculated at checkout.

 

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Your Order Journey

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From checkout to your doorstep, we keep you informed. You'll receive an email confirmation right after your purchase and a second email with tracking details once it's on its way.

 

 

Returns & Refunds

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Return Eligibility

 

Due to the nature of our products, we adhere to strict food safety standards. An item's eligibility for return depends on its condition.

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Unopened, unused and in original sealed packaging can be returned within two weeks if authorised by us. 

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If the product seal is broken or packaging is opened you cannot return the item. For safety and hygiene reasons, as we cannot accept open consumables.

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For Custom herbal blends or 'Final Sale' item we cannot accept returns as these items are personalised or sold as-is and cannot be resold.

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How to Start a Return

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1. Contact Us First: Email our team at info@powerherbs.co.uk with your order number and reason for the return. Do not send items back without authorisation.

2. Await Approval: We will review your request within 3 business days and, if eligible, provide a Return Merchandise Authorisation (RMA) number and return address.

3. Package and Ship: Securely package the item with the RMA number inside. You are responsible for return shipping costs. We recommend a trackable service.

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Damaged or Incorrect Orders

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If your order arrives damaged or you receive the wrong item, please contact us at info@powerherbs.co.uk within 48 hours of delivery. Include your order number and photos of the item and packaging. We will cover all costs to resolve the issue promptly.

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Refund Processing

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Once your return is received and inspected, we will notify you via email. Refunds are typically processed as store credit for eligible returns.

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Return Processing Timeline

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Item Received Inspection (1-2 days) Credit Issued (3-5 days).

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Store credit is issued within 5-7 business days. Refunds to the original payment method are reserved for cases of damaged/incorrect items and may take an additional 5-10 business days to appear on your statement.

 

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General Terms & Responsibilities

 

Our Commitment to You

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• To securely pack all items, especially fragile glass tinctures, using eco-friendly materials where possible.

• To dispatch your order within our stated timeframe and provide a valid tracking number via email.

• To assist with carrier claims for packages confirmed as lost or damaged in transit.

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Your Responsibility as a Customer

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• To provide a complete and accurate delivery address. We are not liable for losses caused by incorrect information.

• To monitor tracking information for delivery updates and ensure someone is available to receive the package.

• To promptly report any non-delivery or damage to our support team as per the policy above.

 

 

Undeliverable Packages

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If a package is returned to us as "undeliverable" (e.g., due to an incorrect address or failure to collect), we will contact you. Redelivery will incur a new shipping charge. Alternatively, we can refund the product cost, minus the original shipping fees.